Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Average shipping time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central* and South America* | 20-45Business days |
| Asia | 10-30 Business days |
| Africa* | 15-30 Business days |
*This doesn’t include our 5-7 day processing time. *These continants shipping time can take longer. Estimates delivery time 45 business days.
**From experience the shipping time can be longer than the 45-50 days in these continents.
***Due to problems with the Virus please refer to the official announcement from WHO and other authorities. Orders can there for take longer to be sent and receive at your address.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Are the items sent in a package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You've received the wrong article
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of socksecret.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. See continants were shipment can take longer. You can do it by sending a message on Pagina.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***a –
Very super! The order sent quickly, thanks to the store. Heat up according to time is standard, norms. I would like express heating, over-speed.
S***v –
good
M***I –
как в описании, в деле не пробовал
R***S –
OK.
D***k –
пока все устраивает, посмотрим позже на сколько хватит, нагреваются чуть быстрее чем заявлено
V***r –
Спасибо всё отлично греет только шло очень долго почти 3 месяца но дождались это конечно не вина продавца это наша почта так оперативно работает.
B***r –
за 25 дней. пока не проверил вроде нормально
A***k –
Все пришло , в этом комплекте шнур usb. Скоро зима-испробую . Пока выглядит прилично
R***s –
Долго шёл товар. А так всё норм.
A***v –
Продавца рекомендую, сработал оперативно. Описание соответствует товару.
R***r –
Заказал 02 августа, получил 20 августа.
R***g –
Товар получил все работает, продавца советую.
V***o –
заказ шёл 3 недели до Саратова, трек отслеживался, стельки греют но только в середине пальцы походу будут мерзнуть, зима покажит, продавца рекомендую.
V***o –
Получил, спасибо!
O***o –
Товар пришёл всё в отличном состояние продавцу спасибо, буду пробовать.
I***a –
Легенько гріють.Зимою буду пробувати.
A***v –
Нормас
A***n –
провода короткие на стельках
D***v –
Heats cool!
C***n –
Good item
I***v –
Come quickly, warm. in winter it will be visible.
D***v –
Delivery is quite fast (two weeks). Insoles warm. Cool velvety coating
Customer –
Work. Advise.
M***v –
Ordered insoles from this store, like good ones, put on a 3-hour Tet. I did not know what category to include carbon fiber, to fabric, carbon or coal, but by default, the emitting power put on 0.95 (fabric). Consumption was 1.6 a ~ 8.3 W. The temperature is satisfied with the triple, 50 degrees Celsius there will not, and if fed from the bank, I think it’ll be even less, given the stress. What else did I forget to write .. Insoles are small, take large, there is a smell when heated, smells like секендхенд)
G***k –
Excellent. Recommend
A***v –
Excellent heats, tried from the bank, especially near the Heels
A***x –
Excellent.
I***n –
Very fast delivery to St. Petersburg. I did not check the goods in the case. I will put 5 to the store and recommend. Thank you.
A***a –
Warm normally like. I’ll testite.
A***v –
The SPB reached 1,5 months. Quality is normal. Of the minuses, they warm not all over the area, mainly in the center of the foot.
D***v –
Insoles warm enough, connected to an external battery. Resistance of one insole 5 ohms, I.E. The power is 5 W. apparently they are designed to connect to a computer, where there is a current limitation. I will change the scheme for a consistent connection. In general, for this money is normal. Arrived in Moscow for 3 weeks
A***n –
Work normal bought second, not enough if anyone has a large leg (from the strength of 43-44 size). Heaters are standard and do not reach the toes
G***h –
Excellent for so little $$. Good heat output. 3 week shipping to Canada.
R***r –
Until I checked in action.
A***v –
For Saver Shipping 3 weeks very fast. They work. i order 2 pairs. Here was the lowest price for this product. 5 +
G***m –
Like warm, their 44 as our 42 size, and the rest in the photo I hope that it is visible, the bank is planting quickly, I liked the quality.
A***v –
Come quickly, warm normally.
P***V –
Insoles are not bad. Warm up degrees yes 50. Consumption at 5.29 v & Omega; Warm on both sides. Of the minuses, they could make the connector straight, not shaped. Let’s see how winter will warm.
A***v –
Heats well 🙂 in winter I will check in the case)
G***v –
The test is checked in winter.
S***v –
Let’s see how it will work
K***k –
Got it. Warm well. The element appears to be laid only around the perimeter. Overall satisfied. Not enough numbers. Adjustment of radiums as on gloves.
D***d –
Norms
R***r –
Come at a fantastic rate in two weeks. Warm. They don’t get hot, they can’t burn. How effectively I will check in the winter. With the store did not communicate, there was no need
A***a –
OK.
V***v –
Everything is fine, it came quickly, it warms well, I felt at home in slippers, the house is cool, in winter on fishing I will check add a review, I have a foot size 42, for me, a spiral a little bit more authentic, because from the edges of the front and back of the centimeter 2 to the spiral, but warm well)
A***v –
Insoles reached the Yaroslavl region for a month. Warm normal. Insoles malomerki: 44 size-37,5 cm. I have 42, I’m satisfied, I did not have to cut anything
U***K –
From the bank with an exit of 2 a warm well. I’m happy with the purchase.
Customer –
Reached in 3 weeks, heats very good
A***a –
Fast delivery, less than 3 weeks. Like heated) in November I will check))
R***z –
Order received after 1,5 months
V***n –
After several minutes of operation, the thermal imager showed about 47 degrees. Each insole consumes 0,85 amps at 5 V this is about 4 watts. If the bank is 20.000 mAh (74 W * H), then at the total power of the insoles 8,5 W, the battery sits somewhere after 8 hours-but it’s in theory.
R***r –
It’s all warm.
A*** –
Come, but not tested.
F***z –
As a very good product, I recommend setting correctly on the size.
K***n –
Polecam
S***t –
Received quickly, warm, satisfied!
P*** –
Reached for half a month, like everything is normal, pleasant to the touch, warm well, how long will work, will show time)
A***g –
Fast, high heating efficiency! However, only in the middle, where on the picture yellow, the toe so not directly…
R***a –
The store sent an excellent one quickly realized also before the deadline. Quality good checked heats perfectly I will order more about the stock.
M***n –
Excellent goods-Fire!!!
M***v –
The kind is very good quality
A***S –
The order was 28.08.2020 received 03.09.2020 to Bashkortostan… immediately checked it works warm on the photo can be seen for the dough… bought 310.74 in fact, we will check…
N***a –
Insoles warm, I’m very happy. I’ll check in winter.
Customer –
Work.
V***v –
In the Irkutsk region For a month. Packing is good, the quality is normal. warm, but now autumn, waiting for winter. Seller and recommend!
P***f –
Everything ok
V***y –
Warm.
A***y –
Good
S***s –
Warm weak
A***V –
Delivery to Seoul 2 weeks. They work perfectly, they have not yet checked in winter, but it will be too hot in them. So I think to put the voltage regulator
A***a –
Packed well, thank you to the store… in the case until they tried…
*. –
Looks like a quality product.
I***v –
Work, warm well
W***n –
Excellent.
D***n –
Everything works.
R***r –
Everything is fine!
D***v –
Warm well
A***v –
Quickly came Warm with a narrow strip in the middle-will go!
I***r –
Insoles came, not yet tried