Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Average shipping time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central* and South America* | 20-45Business days |
Asia | 10-30 Business days |
Africa* | 15-30 Business days |
*This doesn’t include our 5-7 day processing time. *These continants shipping time can take longer. Estimates delivery time 45 business days.
**From experience the shipping time can be longer than the 45-50 days in these continents.
***Due to problems with the Virus please refer to the official announcement from WHO and other authorities. Orders can there for take longer to be sent and receive at your address.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Are the items sent in a package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You've received the wrong article
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of socksecret.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. See continants were shipment can take longer. You can do it by sending a message on Pagina.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***r –
Ideal size, various motion options of the lights.
Customer –
Looks good…
P***r –
Fast and without fuss
J***r –
Very good everything.
A***n –
отличные фонарики. хотелось бы конечно поярче, но что есть, то есть. в темноте машину обозначает на ура. при дневном свете слобоваты
D***v –
Привет! Ну вот, получил аварийный фонарь. Оказывается он в резиновом оформлении. Мне казалось- пластик. И это прекрасно. Я приятно удивлён). Есть крюк сзади и магнит. Магнит норм. Если фонарь не сбивать специально, сам он точно не отклеется от железа. Светит супер. 9 режимов- куда столько?). Хотя если поломка- сиди и играйся в темноте обозначая себя этими режимами))). Сделан добротно. 12 диодов. На задней стенке, что откручивается, уплотнительное кольцо от дождя, класс. В общем мне нравится. Что хотел, то и получил. Единственное: на фото видно где отсек батареек, одна сторона с двумя пружинами. На сборке натупили. Вытащил контакт и перевернул, но фиксатор контакта вверху теперь))). На работу не влияет. Сначала поставил севшие батареи, так подумал брак пришел. Работал один режим только. Поставил заряженные и опа, заработало)). Приобретайте. Магазин и товар- рекомендую!!!
D***z –
perfecto y envío rápido recomiendo producto y vendedor
D***k –
Everything ok Delivery is only 10 days
Customer –
entrega muy rápida el producto corresponde 100% fiel a la descripción
E***r –
Es exactamente como se describe.Si hay que utilizarla será muy útil.
P***n –
Chic thing! I ‘ve been looking for this for a long time. Fully met my expectations. Waterproof, autonomous and with a large selection of modes.
Customer –
LED lights are not of great power but I have tried it on the road at night and it fulfills its function perfectly. Very happy with the purchase. My vehicle is already equipped for any emergency.
A***o –
Very fast delivery, in appearance, like qualitatively done, magnetic well
B***k –
The quickest delivery I’ve ever had in AliExpress.
B***e –
Really very useful for road warning or as a sos signal in mountains, or at sea Very pleased,
V***z –
Although luckily I haven’t had to use it yet. I think it’s a very useful thing to have in the car. Different flash s mode plus a flashlight mode.
M***o –
Article according to description, very easy to open to put the batteries on (3). I tested it and it works properly, it has several light modes and it looks good.
F***g –
All right, store recommended. To put the batteries, remove the dis screws from the back and lift the lashes, place batteries (3 aa) and repeat inversely.
Customer –
Excellent quality light – really happy! Fast shipping!
O***v –
Took for a motorcycle as an emergency beacon, in principle, everything suits
S***k –
Emergency lantern liked, easy to use, many glow modes, rubberized body protects against light impacts, but at the same time complements the glow. Fast double-click on the on button-activates the function of the lantern. I will still order.
E***r –
Perfect. It works with 3 x AAA batteries. It looks rain resistant and durable. It has 8 kinds of orange luminous signals and a white light signal as a flashlight (total 9 different signalizations). In the rear area you have a magnet powerful enough to attach to the car plate and a hook removable in case you want to hang it. I recommend it, it does the same function as more expensive devices. He arrived pretty quickly to Spain.
M***k –
Perfect product for good price.
R***r –
Corresponding to the photos, put 3 Small battery, and choose brightness, or white lamp, powerful magnet, and built-in hook. I recommend
F***o –
Perfecto
T***n –
The product arrived in a week, just like the description, it is missing to prove it
Customer –
ok
P***s –
i really like it…
P***p –
Shipment dotarła in 21dni well packaged I am happy but zobaczę as włożę batteries.
M***y –
Great stuff.
M***c –
item is as described, works super, excellent price, very, very satisfied.
S***l –
It came quickly in a common parcel. Color of the device (rubber): Orange. Diode color in device: red. The white lantern even blinks. Magnet holds. The declared functions fully perform.
R***k –
Super fast, goods first class, Thanks
M***t –
Very good quality, falls well on in the dark I have it instant 2 when ordered. Shipping fast expired.
D***k –
Doslo celkom rychlo nothing neposkodene did treba 3 male AAA batteries
O***z –
100% recommended. The product works perfectly, it’s a wonder. It illuminates a lot. He arrived in 7 days in Spain. Well wrapped.
K***Y –
Excellent emergency lantern, shines Super
S***s –
This is my second order from same product/shop, very impressive deliverytime! put all the other shops to shame. also product seems to work ok.
M***z –
It takes a couple of weeks. Well packed. I’ll check now. If I don’t make additional comment, it’s that it works properly.
C***Z –
Ok. All right. Seller of all confidence. The article looks very good quality, with rubber reinforcements and the magnet is powerful. Shipping has been rather slow.
V***n –
Light up super well even in daylight!
M***v –
Works fine. I left it to work, I want to see how long it will last.
L***L –
Not five, but six star! Many Thanks. Laszlo ANTAL
M***o –
It works very well. It’s like the description. Very fast shipping. Seller recommended. A ++++
E***r –
It works well and served quickly. Product and store advisable.
S***f –
Handsome warning lights, bright in the dark works perfect.
I***v –
Long to Peter in 15 days. Shine well, different modes, the body is rubberized. Need 3 PCs batteries Ahh. On the car, the magnet holds decently. Water resistance did not check, but the sealing gum on the sensations is good. Great thing, I like it.
V***z –
Less luminous than it appears to be in advertising, though for the price I already assumed. All came well and they work
T***o –
It works properly, for now, shipping very fast, one week, I arrive before the scheduled date.
L***a –
Very well packaged, they work very well
Customer –
Good quality article. It matches the description.
M***M –
It came to Ukraine quickly in 3 weeks for a new mail! Bright light! But the hook is not convenient to use.
J***z –
Perfect for signaling faults. Good price quality
F***a –
Shipping very fast. Good quality product and apparently well built. It works very well. It allows different types of flash sequence and two levels of fixed lights. The flashlight is also very useful. The magnet allows it to stick to the car firmly, but would not use it with the car running. The only thing left to be perfect is that I would have brought batteries.
J***z –
The product is equal to the store’s description, comes well packaged against bumps. It works with three AAA batteries that don’t come.
P***r –
Clip-on design hook or the magnet. Several modes luminous orange plus white flashlight.
D***z –
It goes well and works well. It’s seen from a distance. He arrived early. I like them.
R***a –
Fast delivery. Bought 3 one of them with default.
A***a –
Perfect. 9 Very intense light modes. It works with 3 small batteries. He’s come very fast.
M***a –
A product marvel. Very useful and very bright.