Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Average shipping time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central* and South America* | 20-45Business days |
| Asia | 10-30 Business days |
| Africa* | 15-30 Business days |
*This doesn’t include our 5-7 day processing time. *These continants shipping time can take longer. Estimates delivery time 45 business days.
**From experience the shipping time can be longer than the 45-50 days in these continents.
***Due to problems with the Virus please refer to the official announcement from WHO and other authorities. Orders can there for take longer to be sent and receive at your address.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Are the items sent in a package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You've received the wrong article
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of socksecret.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. See continants were shipment can take longer. You can do it by sending a message on Pagina.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
Rezinochki not big, but make ponytails enough, color beautiful, come quickly))
K***c –
24.10 deputies and otrimala as much as 29.11. Shipping mіsyats I Tyzhden. Ale nіchogo zadovolena, head, priyshov))) kolіr spodobavsya. Rezinochki Garneau спаяні mіtsnі. Think, неодноразові. Not spіlkuvalasya s owner. Dyakuyu)))
L***e –
Great I have ordered from this store in the past. These things last for like a year. I do wash them the I get low until I receive more or if it’s a favorite and they wash great. My daughter is now 8 and has been wearing these scrunches for 2 years. I often recommend when complimented.
M***a –
Fast delivery, the store put a gift, zip-package. Thank You
G***g –
The goods are exactly as in the photo. I am satisfied with the quality. Everything corresponds to the description. Thank you store! In Kazakhstan came about 2-3 weeks.
D***k –
Item according to the description, store thanks for the small gift in the form of a package with a lock.
K***i –
Rezinochek came even more than 111 PCs., pleasantly pleased with the gift-pouch for rubber bands. For such money Super.
N***m –
Product according to the description. They’re small. It’s made for people who have fine hair and not too much. They’re light. To see if they are resistant with time .. Thank you very much for the gift. A small plastic pouch offered in addition.
V***v –
The product corresponds to the description. How will the time show in worn. My daughter liked it.
W***a –
Very long delivery for France, very small, very fragile at the level of the join, I doubt that we can do a horse wish to my daughter with ….
S***a –
Come quickly. Tracked. 19 blue, 18 pale pink, 19 dark pink, 12 lilac, 14 Green, 16 yellow. Total 98. Not big. Just for little girls. Bright, well stretch.
Customer –
Gumeczki are small, but OK. I received my cosmetic bag free, for you thank you. Recommend
A***f –
Maaalenkie, but dense rubber bands. For hair and live hair fire!! I’m happy with koroch. Delivery is normal, not long. To buy I advise!!!!!!!
I***a –
Cool, cute, thank you. More gift put, thank you very much
K***a –
Přišly rychle, jsou hodně slabé, as dárek igelitové pozdro.
U***a –
Excellent rubber bands for the child and for small hairstyles. As a gift put zip package, just convenient to store them in it. Thank you!)
P***k –
Are ok though myślałam that bigger size, free shipping torebeczka
O***a –
Rubber bands arrived in 2 weeks. Very nice colors. Well packed in a tight cute package with a clasp.
A***G –
The store is excellent. The gum came sickle for 3 weeks. Plus, the seller put a gift, a bag with a duck: 3 very cute on his part, thank you. I recommend it to all
K***z –
I think it’s bigger but still okay, store added cute gift
R***r –
Came a month later in Tagil thanks to the store for the gift you can put gum there
M***v –
I did not like it, but I hope there is no deception here)… I recommend the product sends quickly! Good luck in business!
N***a –
To Moscow there was a package for a month, did not crumble, rubber small: on thin hair or for Hair dolls, the store put a package with zip lock, convenient to store
I***i –
Not big but nice. Tank you for the bag present.
Customer –
Shipment szła month, I received 102 gumeczki + packaging. Are small but quite stretch. It looks like that are good, see how will wear 🙂
R***x –
Receipt in 1 month 11 Nov. Up to 11 Dec. Nice extra gift
U***r –
Funny gum, daughter liked, store recommend
O***o –
Rubber bands are small and thin. But rare hairs are normal. Delivery to Stavropol Territory 2 weeks.
B***a –
Delivery 1 month to St. Petersburg. I take such not for the first time, I like it very much. Braid little daughters-it’s better not to come up! Thank you!!)))
L***a –
Elastic bands are good, durable + cosmetic bag as a gift! Thank you!)
Y***a –
Everything is fine. As a gift I received a pouch on the lock for rubber bands. Sverdlovsk region 11.11-07.12
D***i –
All in best order and according to the description of fine workmanship for good price really recommend. Diameter of rubber bands about 3-4 cm. Everything is OK quality really good AND recommend
M***a –
Delivery more than a month. Exactly 100 pcs There are soldered among themselves, I divided them and norms. Stretch and keep the hair well. On thin hair. Included was a zip bag for storage.
N***a –
The rubber is cute, small, the quality is good, for braids and tails is the most, unlike large do not need to do 150 revolutions, the tail is two times three)), 100 PCs exactly, with the store did not have to communicate, the track was tracking to half the way, called with Mail asked to pick up, I recommend and product,
K***S –
Exactly 100 rubber bands. Without marriage. The only thing-filling colors uneven
T***a –
Put it in the mailbox. Kind of strong. Sooo much. Thank you!
H***o –
just like the picture. seem.to be good quality. arrived with a cute ziplock bag. thank you.
A***a –
It is clear that flimsy, but for children’s hair is normal) there are many) you can now not worry, if lost) Thanks for the gift
I***a –
Rubber bands are cool, but went oooochen for a long time. I was no longer hoping to get them, opened a dispute, the store returned the money. And only after that they came. Thank you seller!!!
B***y –
I order a second time, everything is fine
F***o –
The goods came quickly, everything is as in the description. The goods are quality. I recommend this store!!!
M***k –
Thank You for a bag!
A***o –
Rubber bands are small, but stretch normally. For my little boy, who is 3 years old, the most it! In the kit to the elastic bands, the store put a bag with a zipper. Very convenient! The order was just over 1,5 months.
K***e –
Coloring agrees, jedbak with their strength Moze BYC poorly, rather in przeznaczeniu kids..
Customer –
excelente
G***g –
Super))) and another cover was given by the store for rubber bands)))
G***g –
I need small ones. For comparison, regular elastic
K***a –
I certainly expected that the gum will be more, but for 2 tails-braid fit perfectly + keep reliable!
S***h –
Excellent colors of comfortable rubber bands milking hair. Size for us comfortable. And as a gift very funny and cute cosmetic bag, for which we are very grateful! Just super! The reserve will last for a long time, because usually the rubber bands go to unknown edges and do not return, this amount will last a year, or even a half!
M***i –
Rubber bands perfect for thin Italian little girls. Minus for it that colors completely different than the pictures, less vivid. Long delivery.
Customer –
Cool rubber bands! nice gift in the form of a handbag for rubber bands.
A***a –
Bright colors! What you need! 100 pcs This type of gum is better we have tails
T***l –
The quality of rubber bands is normal. Rubber does not smell. Thank you store!
K***k –
Myślałam stainless rubber bands Beda wieksze but extend Sie enough with is super Recommend
A***a –
I thought a little more will be, but so it seems also normal for daily wear I like discreet elastic bands. Coating material, joint glued. The number is a lot, did not count, because for me it is not significant. Thanks for the order.
G***g –
Very cute not large rubber bands. I am happy with the purchase. Delivery month. By the summer season very suitable! Thanks to the store. I recommend.
A***o –
Thank you! Rubber bands very cool hair keep perfectly as a gift put a bag I recommend!
D***a –
A lot of small rubber bands, the quality is good, put a pencil case, super!
L***r –
Product description fits for 100%. Long delivery to Latvia.
M***a –
Bright, good rubber bands, the store put 104 PCs, some were glued to each other but easily unstuck.
L***a –
Ordinary, small rubber bands. In the case have not tried yet
M***a –
This product looks very small and 3 week elimde thanks
E***o –
Walked for a long time, but as a gift put a cute cosmetic bag: 3
K***k –
Went to Minsk for more than 2 months. I ordered from the store 3 different sets. Everyone came in the same package. No claims.
E***o –
For a long time we use such, well keep thin hair.
A***a –
All well arrival ahead of schedule and thank you for always responding to queries
A***a –
Why did I think they would be more?) crackers. Thin. I really hope that will withstand thick hair.) photo with ring for example (size)
E***a –
It was almost 3 months, tight, do not tear, really liked. came in a bag type of cosmetic bag, thanks to the store for a nice bonus.
Y***a –
Came before estimated time. As described.
A***a –
Only small) but good. In colored two pieces is not enough, in black one!
H***v –
They are really small. 3cm alright… did not read that ….
O***a –
Pretty little rubber bands, my daughter just right T. we have thin hair. I ordered two packages, one was 101 PCs., and the other 100 pcs. only one was defective, well, I think it’s okay. A month passed to the Smolensk region. I recommend the product!
O***a –
I recommend the product I bought it in the morning. i recommend the product
Customer –
Erasers misipusechki, but in principle, according to other reviews it was clear that they are neither as in the picture, but much less. Let’s see how they will behave in application.
N***a –
Rubber bright, beautiful, the bag was in the parcel on the runner, good quality
M***o –
Excellent gum. Bright. Did not count how much There, I hope as stated 100 pcs. Stretch normally. If the hair is liquid then straight at all well, on thick has not yet tried
O***K –
Rubber bands norms. My daughter liked it. Shipping 40 days. Track not tracked
A***a –
Came in 2 bags, but 99, not 100, I stitched twice))) gum small, on small tails, or twist the tips of the braids.
M***a –
Waited a long time, thought already sent back. Our mail is processed for a very long time.
V***u –
Rubber bands are not big, though most of the merged together
R***h –
Pretty gum for such a price.
A***k –
Rubber bands are small, thin. I ordered a one-year-old daughter for the first tails-it will be perfect. On adult hair rubber is not enough, of course, but for little girls the best product.
Customer –
The order came down for 2 months, but the most important thing that came. My girls are very happy. Already had time to open a dispute, T. K. There was a sad experience with elastic bands, ordered for a long time and so did not come and the money was not returned. Here I decided to risk and order, I had to wait a long time, but the expectations were met.
K***a –
Quickly next, little stretch but are OK for children
V***c –
Shipping 1 month + 1 weeks thank you
M***a –
Good rubber! Fast delivery to Anapa a little less than a month. Thank you!
R***r –
The parcel was almost three months old, otherwise happy with the purchase.
M***a –
Rubber bands are small, medium Blunt, the colors chose calm. For daily hairstyles the most it. With the store did not communicate, the order went long because of the Chinese Ng.
O***a –
The picture looks large in fact small
L*** –
Super rubber! Second time I order. The store is in touch. I recommend.
Y***o –
Gum liked, small, when used nothing rolls down and does not get out
A***n –
Long Walk. I had to open a dispute and after 2 days they came (the dispute canceled).
M***K –
Gum cool! Came in bags
E***e –
Thank you very bright colors, quality Good do not stretch very much with the store did not communicate.
A***a –
Thin, and so will go for small children.
A***a –
Nice small gumeczki but very good for little girl. Recommend store. Thanks
S***a –
Exactly. They break easy sent 102 of you.
I***r –
Rubber is a lot, the quality is not bad
E***a –
All as in the description